Access to, browsing and use of the website or website www.realeblue.es (hereinafter, “Website”), implies the express and unreserved acceptance of this Legal Notice (hereinafter, “Legal Notice”).

Compliance with and observance of this Legal Notice shall be enforceable against any person who accesses and uses the Website in any manner. If you do not agree with the terms set out herein, do not access, browse or use the Website.

Identification of the Owner.

• Website owner: REALE BLUE SERVICE BY REALE GROUP, S.L.U
• Registered Office: Calle Príncipe de Vergara nº 125, 28002, Madrid.
• Tax Identification Number (NIF): B-19750538.
• Public Registry: Commercial Registry of Madrid, Volume 0, Folio 0, Sheet No. M-825369, Entry 1.
• E-mail: [ayuda@realeblue-pre.101.es].

1. Purpose and scope.

This Legal Notice sets out the terms and conditions governing access to, browsing and use of the Website by any individual (hereinafter, the “User”), having the same validity and effect as any written and signed contract between the Owner and the User.

Access to certain content and sections within the Website, as well as the subscription to certain services offered therein, may be subject to specific conditions, which will in all cases be clearly displayed to the User for their information and acceptance.

The Owner reserves the right to amend this Legal Notice, in whole or in part, publishing any changes through the same channels in which this Legal Notice is made available or by any form of communication directed to Users.

Matters not expressly provided for in this Legal Notice shall be deemed reserved to the Owner, without prejudice to the application of the provisions of applicable legislation.

1. Rules for Use of the Website.

The content and services offered through the Website are provided solely to duly registered end Users. Any unauthorised commercial use thereof, or their resale, is prohibited unless previously authorised in writing by the Owner.

Access to, browsing and use of the Website is the responsibility of the User, who undertakes to observe diligently and faithfully any additional instructions issued by the Owner or its authorised personnel in relation to the use of the Website.

It is not permitted, and shall therefore be the sole responsibility of the User, to access or use the Website for unlawful or unauthorised purposes, whether for profit or otherwise, or for any purpose other than that normally envisaged by the Owner through the Website. In particular, and without limitation, the following are prohibited:

1. 1. Using the Website in any way that could cause damage, interruptions, inefficiencies or malfunctions, or damage third-party IT systems;
   2. Using the Website to transmit, install or publish any virus, malicious code or harmful software or files, or taking any action that results in the same;
   3. Using the Website without authorisation, or unlawfully, contrary to good faith, morality, public order, this Legal Notice or the nature of the services provided by the Owner through the Website;
   4. Using the Website in a manner that poses a risk to the security of the Owner’s or Users’ networks, or that encourages or facilitates hacking of any kind;
   5. Breaching, or attempting to breach, the Website’s security measures or those of any network connected thereto, or security/protection measures associated with the content offered;
   6. Taking any action that causes disproportionate or unnecessary strain on the Website’s infrastructure or the Owner’s systems or networks, or those connected thereto;
   7. Violating the security measures established by the Owner on the Website
   8. Deciphering, decompiling, disassembling or reverse engineering any of the software forming part of the Website; or
   9. Obstructing the normal course of any activity, in the broadest sense, whether for profit or otherwise, carried out by the Owner on the Website or any of its functionalities, whether by altering or attempting to alter, unlawfully or otherwise, access, participation or operation thereof, falsifying their results and/or using fraudulent participation methods, by any means, and/or through any practice that contravenes or breaches this Legal Notice.

Failure by the User to comply with any of the foregoing obligations may result in the Owner adopting any measures it deems appropriate, provided they are supported by law and exercised in defence of its rights or interests, including the deletion or blocking of the infringing User’s account, without any entitlement to compensation.

1. Access and Registration.

Access to and browsing of the Website by Users is entirely free of charge, without prejudice to the existence of certain sections or services requiring payment, of which Users will be duly informed, and which they must expressly accept in order to access.

Access to the Website by minors is prohibited unless they have the prior and express authorisation of their parents, guardians or legal representatives, who will be deemed responsible for the acts of the minors in their care, in accordance with applicable law. In any event, it shall be presumed that a minor’s access to the Website has been carried out with such prior and express authorisation.

Access to and browsing of the Website does not require registration. However, in order to obtain quotations and/or enter into contracts, the processing of certain personal data will be necessary, which shall require prior acceptance of the Privacy Policy. This will be made available to the User in advance, in a clear and easily accessible manner, and will require the User to register beforehand. In addition, the effective enjoyment of contracted services is conditional upon User registration, even where payment has been made without prior authentication.

1. Intellectual and Industrial Property Rights.

The Owner is the sole holder, or holds the relevant licences, of the intellectual and industrial property rights of the Website and all its content, including the platform, texts, photographs, illustrations, logos, trademarks, graphics, designs, interfaces and any other information, content or services available through it.

Under no circumstances shall access to, browsing or use of the Website by the User be construed as a waiver, transfer, licence or assignment, in whole or in part, of such rights by the Owner. The User is granted a right to use the content and/or services of the Website within a strictly domestic scope and solely for the purpose of enjoying the functionalities granted under this Legal Notice.

References to registered trademarks or trade names, or other distinctive signs, whether owned by the Owner or by third parties, imply the prohibition of their use without the consent of the Owner or their legitimate owners. Unless expressly authorised by the Owner, access to, browsing or use of the Website and/or its content does not confer on the User any rights over the distinctive signs contained therein.

All intellectual and industrial property rights over the Website’s content and/or elements are reserved, and in particular the following are prohibited without the prior, express and written authorisation of the Owner: modification, copying, reproduction, public communication, transformation or distribution, by any means and in any form, of all or part of the content, for public or commercial purposes.

The User, or any third party, is prohibited from: (i) reproducing, modifying, creating derivative works from, distributing, licensing or otherwise exploiting the Website or its content, unless expressly permitted by the Owner; (ii) decompiling, deciphering, disassembling or reverse engineering any of the software comprising the Website; (iii) linking, mirroring or framing any part of the Website’s content; (iv) deploying or launching any programme aimed at data mining or harming the Website’s operation or functionality; or (v) removing or altering copyright notices or similar notices regarding the Owner’s intellectual property rights.

It is also prohibited to remove or manipulate copyright notices or other credits identifying the rights owners of the content the User finds on the Website, as well as technical protection devices, digital watermarks, or any other protective mechanism or information incorporated into the content offered on the Website.

If the User sends any type of information to the Owner through any of the channels enabled for this purpose, the User declares, warrants, and accepts that they are entitled to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets, or any other rights of third parties, and that such information is not confidential or harmful to third parties.

The User acknowledges and accepts full responsibility, holding the Owner harmless from any communication they provide personally or on their behalf, with such responsibility covering, without limitation, the accuracy, legality, originality, legitimacy, and ownership of said information.

If the User or any third party becomes aware of the existence of unlawful or illegal content, contrary to the law, or content that may infringe intellectual and/or industrial property rights, they must immediately notify the Owner via the email address [ayuda@realeblue-pre.101.es] so that the Owner may proceed to take the appropriate measures. This notification must contain, unless it is impossible to provide such data or information:

• Identifying information and contact details of the complainant or their legal representative.
• Documentation proving their status as the holder of the rights allegedly infringed.
• A detailed description of the rights allegedly infringed by the Owner, as well as their exact location within the Website.
• An express declaration by the complainant that the use of the content has taken place without the consent of the holder of the rights allegedly infringed.

1. Links to other Websites.

In the event that the Website displays links to other websites through different buttons, links, banners, or embedded content, the Owner informs Users that these are directly managed by third parties, and the Owner lacks the human and technical means to know in advance, control, and/or approve all the information, content, products, or services provided by other platforms to which links may be established from the Website.

Consequently, the Owner cannot assume any type of responsibility for any aspect or content of the platform or website to which a link may be established from the Website, specifically, including but not limited to its operation, access, data, information, files, the quality and reliability of its products and services, its own links, and/or any of its content in general.

In this respect, if the User becomes aware that activities carried out through these third-party websites are illegal or contrary to morality and/or public order, they must immediately notify the Owner so that access to such links may be disabled, an action that will be taken with the aim of protecting the interests involved.

In any case, the establishment of any type of link from the Website to another third-party website will not imply the existence of any relationship, collaboration, or dependency between the Owner and the manager of said third-party website.

The sites made available through these links must in all cases ensure that they:

• Do not contain any material that infringes the rights of third parties (including, among others, copyright and other intellectual property rights) or that promotes piracy in any form;
• Do not include references to unlawful practices or content that undermine human dignity: pornographic material involving minors; content excusing deliberate crimes against life and human integrity or excusing sexual assault; content excusing war crimes or crimes against humanity; content inciting discrimination, hatred, or violence against a person or group of people based on their origin or membership of a group (ethnicity, nationality, race, or religion);
• Do not include or reference any content related to inappropriate or illegal activities;
• Do not introduce, participate in, or transmit inappropriate postings to newsgroups or unsolicited emails (“spam”);
• Do not promote or include content that encourages the promotion of any type of illegal substance or activity (e.g., how to build a bomb, computer piracy, phreaking, etc.)
• Do not mention, promote, or recruit for any illegal, false, or misleading investment processes;
• Do not include content offering incentives of any kind to compel or encourage Users to interact with advertising banners, for example, through prize draws;
• They are not incomplete or under construction

If any User, entity, or website wishes to establish any type of link to the Website, they must comply with the following stipulation:

• Links may only be directed to the homepage of the Website, unless expressly authorised in writing by the Owner;
• The link must be absolute and complete, meaning it must take the User, via a single click, directly to the Website’s own URL and must fully display the entire homepage of the Website on the screen. Under no circumstances, unless expressly authorised in writing by the Owner, may the Website incorporating the link reproduce the Website in any way, include it as part of its own site or within any of its frames, or create a browser on any of the Website’s pages;
• The web page establishing the link may not in any way state that the Owner has authorised such a link, unless the Owner has done so expressly and in writing. If the entity incorporating the link from its website to the Website wishes to include on its page the Owner’s brand, trade name, corporate name, logo, slogan or any other identifying element of the Owner and/or the Website, it must first obtain the Owner’s express written authorisation;
• The Owner does not authorise the establishment of links to the Website from websites containing unlawful, illegal, degrading or obscene material, information or content, or, in general, content contrary to morality, public order or generally accepted social standards. The Owner has no power or human or technical resources to monitor, control or approve all the information, content, products or services provided by other websites that contain links to the Website. The Owner assumes no responsibility for any aspect of the web page establishing such a link to the Website, including, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content in general.

1. Responsibilities and Warranties.

The elements and content of the Website are provided “as is” and “as available and subject to technical requirements”, without any warranty of any kind, whether express or implied, statutory or otherwise, as to their accuracy, legality or relevance. In no case shall it be presumed that the Owner has an obligation of result, nor any duty to validate or corroborate the information contained on the Website, by any means or person.

Accordingly, the Owner does not guarantee and accepts no liability for: (i) the continuity of the content of the Website; (ii) the absence of errors in such content; (iii) the absence of viruses or other harmful components on the Website or on the server supplying it; (iv) the invulnerability of the Website and/or the impossibility of breaching the security measures adopted therein; (v) the lack of usefulness or performance of the Website content; and (vi) any damages caused to the User or to third parties by any person infringing the conditions, rules and instructions established by the Owner on the Website or by breaching the Website’s security systems.

Nevertheless, the Owner declares that it has adopted all necessary measures, within its capabilities and the state of the art, to ensure the functioning of the Website and to minimise system errors, from both a technical perspective and in relation to the content published on the Website.

The Owner does not guarantee the lawfulness, reliability or usefulness of content supplied by third parties through the Website. If the User becomes aware of any unlawful content, illegal activity, material contrary to the law, or content potentially infringing the rights of third parties, they must immediately notify the Owner by sending an e-mail to [ayuda@realeblue-pre.101.es], so that appropriate measures may be taken.

The Owner shall not be responsible for the accuracy, completeness or updating of information published on the Website from external sources, nor for information contained on other platforms linked to from the Website. The Owner shall not assume liability for any hypothetical damages that may arise from the use of such information.

All content, links to web pages, products and services made available through the Website are lawfully distributed, are owned by the Owner or by third parties, and such third parties have the legal right to use them, undertaking that such content, links and/or web pages shall not infringe any intellectual property right, trademark, patent or other proprietary right.

The websites made available through the Website do not and shall not, during the validity of this Legal Notice, contain any material described in section 6 herein. In light of the foregoing, the owners of such content and/or web pages shall guarantee at all times that:

• The site(s) is (are) free of the site(s) are free from worms, viruses, malware or any other devices or elements that may harm or damage any person or entity;
• They shall strictly comply with all applicable laws and regulations, and shall conduct their business activity in accordance with all such laws, rules and regulations;
• They have full legal power and authority to enter into this Legal Notice and to comply with the obligations set out herein; and the execution of this Legal Notice and the fulfilment of their obligations by such third parties shall not conflict with, or result in any breach or violation of, any provision of this Legal Notice, laws, regulations, or other obligations to which such third parties are bound or subject.

1. Indemnity.

The User undertakes to indemnify, defend and hold harmless the Owner and its directors, shareholders, successors, affiliates, employees, agents and representatives from and against any and all costs, claims, demands, liabilities, expenses, losses, damages and legal fees arising out of claims, demands or proceedings for defamation, fraud, slander, copyright or trademark infringement, as well as any other claims resulting from: (i) participation in the Website; (ii) the operation of third-party web pages made available through links on the Website; or (iii) any other matter arising from the User’s relationship with the Owner. The User also undertakes to indemnify the Owner for legal costs reasonably incurred in investigating or enforcing its rights under this Legal Notice.

Notwithstanding any provision to the contrary herein, under no circumstances shall the Owner be liable to the User or to any third party for any special, incidental, indirect or consequential damages, including damages for loss of use, data or profits, or the cost of procuring substitute goods or services, arising out of or in connection with this Legal Notice or any agreement between the parties.

1. Suspension of the Website.

The Owner reserves the right to suspend, modify, restrict or interrupt, whether temporarily or permanently, access to, use of, hosting of and/or downloading of content and/or use of services on the Website, with or without prior notice, for Users who breach any of the provisions set out in this Legal Notice, without the User being entitled to claim any compensation on this ground.

1. Confidentiality.

The Owner of the Website is the sole holder of the confidential information and trade secrets relating to its products and activities.

The duty of confidentiality extends to all confidential information and processes, documents, business matters, clients, operations, facilities, accounts, finances, transactions, know-how, or any other aspect connected with the Owner’s activity, collaborations, and any other information that may come to the User’s knowledge by reason of access to, browsing or use of the Website, or through the execution of this Legal Notice (hereinafter, “Confidential Information”). The User undertakes not to disclose such Confidential Information to any other person or entity, and may not reproduce, use, sell, license, display, publish or reveal it in any way without the Owner’s express authorisation.

The User acknowledges and agrees that such Confidential Information shall at all times remain the property of the Owner and that, to the extent that the User is granted access to use the Confidential Information limited to the framework of the compliance and execution of the Legal Notice, and for the purposes therein provided.

Without the Owner’s prior written consent, and unless expressly authorised by the terms of this Legal Notice, the User may not transmit or disclose any Confidential Information to third parties.

1. Data Protection.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as any other applicable data protection regulations, all personal data provided during the use of the Website and in the enjoyment of the services offered will be processed in accordance with the Website’s Privacy Policy, available at the following link: https://realeblue-pre.101.es/terminos-legales/?id=1

1. General Provisions.

The headings of the various clauses are for information purposes only, and shall not affect, qualify or extend the interpretation of this Legal Notice. Likewise, the Owner may modify the terms and conditions in this Legal Notice, in whole or in part, by publishing any changes in the same way in which this Legal Notice is provided or through any type of communication addressed to the User.

The temporary validity of this Legal Notice therefore coincides with the period during which it is displayed, until it is amended in whole or in part, at which time the modified terms and conditions shall become effective.

The Owner is authorised to assign, sub-license, delegate or otherwise transfer any of its rights or obligations under this Legal Notice without the prior written consent of the User.

In the event that any provision of the Legal Notice is declared null and void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such nullity or unenforceability shall not affect the remaining provisions of the Legal Notice.

The failure of the Owner to exercise or enforce any right or provision contained in the Legal Notice shall not constitute a waiver thereof, unless acknowledged and agreed to in writing by the Owner.

In the event of any discrepancy between the provisions of this Legal Notice and the particular conditions of each specific service, the provisions of the latter shall prevail.

1. Applicable Law and Jurisdiction.

All matters arising from access to and/or use of the Website shall be governed by and construed in accordance with Spanish law.

Provided that the regulations in force provide for the possibility for the parties to submit to a specific jurisdiction, the Spanish legislation in force at the time of the dispute shall apply to all litigious matters arising from or related to this Website, and the User and the Owner shall submit to the Courts and Tribunals of the City of Madrid.

1. Notifications

Unless otherwise indicated, all notifications, requests, agreements, consents, acceptances, approvals or communications that may be required in accordance with the provisions of this Legal Notice or that, in one way or another, are related to the same, as well as any query, incident or error related to the Website, must be made in writing and sent through the following contact point:

• Address: [C/ Príncipe de Vergara, 125, 28002, Madrid]
• E-mail: [proteccionedatos@realeblue-pre.101.es]

Last updated: [May 2025].

01 Who processes your personal data? Who is the controller of this Data Protection Policy?

Protecting your personal data and your privacy is one of the priorities of the Reale Group.

Reale Blue Service By Reale Group S.L. (hereinafter, “Reale Blue”) is aware of the importance of ensuring users’ right to privacy and data protection. To this end, in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, “GDPR”), as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (hereinafter, “LOPDGDD”), the protection of your personal data and your privacy constitutes a priority for Reale Blue. This Data Protection Policy contains all the information regarding who processes your data, how it is processed and for what purposes.

The controller of this Data Protection Policy is:

• Reale Blue Service By Reale Group S.L (Reale Blue).

Address: C/ Príncipe de Vergara, 125, 28002, Madrid

PLEASE READ THIS DATA PROTECTION POLICY CAREFULLY.

02 Data Protection Officer: Do you have questions about your personal data?

You may contact the Data Protection Officer for any queries you may have…

You may contact the Data Protection Officer for any queries about the processing of your data at dpo@reale.es.

03 Do you know your rights in relation to your personal data?

You have the right to access your personal data and to obtain confirmation of how your personal data are being processed.

You have the right to access your personal data and to obtain confirmation of how your personal data are being processed (right of access). You also have the right to request the rectification of inaccurate or incorrect data (right of rectification) or to request its deletion where, among other reasons, the data are no longer necessary for the purposes for which they were collected (right of erasure).

In certain circumstances, you may request the restriction of the processing of your data, in which case we will only retain it for the exercise or defence of legal claims (right to restriction of processing). You may also request that certain personal data be provided in a structured, commonly used and machine-readable format and transmitted to another controller (right to data portability).

Furthermore, in certain circumstances (specifically, where processing is based on legitimate interest), you may object to the processing of your personal data (right to object).

Finally, you may withdraw the consent you have given for a particular purpose at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

In all cases, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

TO EXERCISE ANY OF THESE RIGHTS, YOU MAY CONTACT US BY E-MAIL AT protecciondedatos@Realeblue.es OR BY POST AT THE ADDRESS STATED AT THE BEGINNING OF THIS POLICY.

4. What processing do we carry out with your personal data as controller? Purposes, legal bases and personal data we process.

Reale Blue is the controller of the processing of your personal data in relation to the service(s) contracted with it.

1. 1. PROCESSING REQUIRED TO MANAGE A SERVICE REQUEST OR PROPOSAL (PRE-CONTRACTUAL STAGE) AND TO CARRY OUT THE CONTRACT ONCE AGREED (CONTRACTUAL STAGE).

1. Formalisation, management, maintenance and execution of the pre-contractual and contractual phase.

• Purpose / Description of processing: we will process your personal data in order to formalise, manage, maintain and execute the contractual relationship with you, as well as the steps prior to contracting. This processing involves, in the initial stage when you request the service, the handling and management of requests and proposals that best suit your requirements and needs through the available channels; and, in the contractual stage, the formalisation of the contract, as well as the management, maintenance and performance of operations under the same through the available channels. That is, the ordinary management throughout the life of the contract (modifications to the data initially provided, delivery of the mandatory information on the contracted product), and management of your enquiries through the channels provided.

Likewise, if the service contracted by the holder includes the possibility of adding beneficiaries – persons who benefit from and enjoy services contracted by the holder – hereinafter Beneficiaries, the personal data of such Beneficiaries will also be processed in order to manage their registration, allow them access to the platform and ensure the proper provision of the service.

This processing includes sending the necessary communications and/or those derived from the management of our contractual and/or pre-contractual relationship with you, by the agreed means (i.e. postal mail, email, telephone including SMS or WhatsApp, and push notifications), using any of the contact details you have provided to us. If you do not wish to receive such communications by any of the mentioned means, please contact us so that we can record your preferences at protecciondedatos@Realeblue.es.

In addition, be informed that we carry out continuous improvement processes in order to optimise the solutions that allow us to manage the aforementioned purposes, and we may therefore perform processing that includes Artificial Intelligence components. These processing activities will not involve decision-making based solely on automated processing of personal data.

• Data processed obtained directly from you or from your relationship with us:

• Identifiable, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number and digital signature.
• Information obtained from our commercial activity and relationship with you: requests for proposals including details, preferred languages and channels of communication, previous relationships with Reale Blue and seniority, data contained in complaints and claims that you transmit to us, recorded voiceovers, online chat, telephone calls or equivalent means with you and queries made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

• Data obtained from external sources:

1. Information linked to your location and online behaviour: browsing and activity data (e.g. cookies, device ID, advertising ID, IP address and browsing history) collected from websites, the private web area and App, or other devices provided by them, together with data inferred from tracking and analysis, always subject to your consent through those devices.

1. Basic information: usage and consumption data obtained via partner companies in relation to the services and/or products contracted. Health data will never be processed.

1. 1. PROCESSING NECESSARY TO COMPLY WITH LEGAL OBLIGATIONS

1. Comply with general obligations under applicable regulations

• Purpose / Description of processing: we process your personal data (and, where necessary, the data of registered Beneficiaries) to comply with the legal obligations imposed by general tax and commercial regulations.

These obligations include: (i) communicating your personal data to authorities, regulators or public bodies; (ii) adopting effective measures to prevent, detect, report and remedy fraudulent conduct; (iii) processing and, where necessary, disclosing your data in order to comply with tax obligations; and (iv) keeping the accounting records required under the Commercial Code and other applicable provisions.

We also process your data, and where necessary that of Beneficiaries, to fulfil our obligation to handle and resolve complaints or claims submitted by clients, beneficiaries or successors concerning their legally recognised rights and interests.

1. 1. PROCESSING BASED ON LEGITIMATE INTEREST

1. Carrying out surveys and satisfaction studies relating to requests and contract management 

• Purpose / Description of processing: We may contact you to conduct quality surveys and satisfaction studies relating to the request process and contract management.
• Data processed obtained directly from you or from your relationship with us:

1. Identifiable, personal and contact details: name, surname, identity document, nationality, date of birth, postal and e-mail address, mobile phone number.
2. Information obtained from our commercial activity and relationship with you: requests for proposals including details, preferred languages and channels of communication, previous relations with the entity and seniority, data contained in complaints and claims that you transmit to us, recorded recordings, telephone calls or equivalent means and consultations made through the different means offered.
3. Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

Data obtained from external sources:

1. Basic information: usage and consumption data obtained via partner companies in relation to the services and/or products contracted. Health data will never be processed.

• Legitimate interest: the legitimate basis for this purpose is the legitimate interest in the proper functioning of its services and the company. We have carried out a balancing test – available on request – to ensure that your legitimate interest is overriding and that your interests and rights remain appropriately protected.

1. Anonymisation and pseudonymisation of personal data for statistical and historical studies for the monitoring and management of our activity, as well as for the improvement of our products or services.

• Purpose / Description of processing: we will anonymise your personal data in order to (i) carry out studies, statistical analyses, and analytical and artificial intelligence models to develop improvements and new products; (ii) develop and improve analytical and artificial intelligence models to determine purchase propensities and/or retention actions for our products; and (iii) prepare reports on our activity in relation to the market and our customers that allow us to direct and manage our business efficiently, as well as create statistical and mathematical models to support that task.

The processing involved in creating statistical reports and mathematical models does not aim to process personal data on an individual basis. We undertake this processing to obtain statistical, aggregated data that is dissociated from data subjects, so that we can draw up management reports and algorithmic or mathematical formulas. Processing of your personal data is ancillary to the stated purpose. It involves modifying and aggregating your personal data so that it no longer allows identification (anonymisation) or processing it once coded (pseudonymisation).

• Data processed obtained directly from you or from your relationship with us:

• Identifiable, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number and digital signature.
• Information obtained from our commercial activity and relationship with you: requests for proposals including details, preferred languages and channels of communication, previous relations with the entity and seniority, data contained in complaints and claims that you transmit to us, recorded recordings, telephone calls or equivalent means and consultations made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

• Data obtained from external sources:

• Information associated with your location and online behaviour: browsing and activity data (i.e. cookie information, device ID, advertising ID, IP address and browsing history) obtained from websites, the Private Area / App or other channels, other devices we provide, and data inferred from tracking and analyses performed; all of this only where you have allowed it through those devices.
• Other data obtained from social media: social media profiles, comments and posts publicly on social media (e.g., “social media profiles”, “social media profiles”, “social media posts”, “social media posts”). Facebook, Instagram, Twitter, etc.), blogs, forums, comments and posts privately on the entity’s social media profiles, provided that you have given your consent.
• Basic information: usage and consumption data obtained via partner companies in relation to the services and/or products contracted. Health data will never be processed.

• Legitimate interest: the lawful basis for this purpose is our legitimate interest in designing, organising and optimising our business and commercial activity as efficiently as possible. As well as to define or improve the design of our products or services. We have carried out a balancing test—available on request—to ensure that this legitimate interest prevails and that your interests and rights remain appropriately protected.

1. Management of personal data for organisational purposes of customer management.

• Purpose / Description of processing: we process your personal data to manage our internal resources and to provide you, on request, with a more immediate and comprehensive service. This involves maintaining a database that helps us manage your requests and our internal resources.
• Data processed obtained directly from you or from your relationship with us:

• Identifiable, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number and digital signature.
• Information obtained from our commercial activity with you: requests for projects and rates including details, preferred languages and channels of communication, previous relations with the entity and length of service, data contained in complaints and claims that you transmit to us, telephone calls or equivalent means with you and queries made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

• Data obtained from external sources:

• Basic information: data obtained through third party collaborators relating to the services and/or products contracted with the aim of carrying out the activities necessary for the management of invoicing and accounting. Health data will never be processed.

• Legitimate interest: the legitimate basis for this purpose is the legitimate interest in maintaining a repository of your personal data in order to manage our resources more efficiently and to be able to provide our services in a comprehensive manner. We have carried out a balancing test – available on request – to ensure that your legitimate interest is overriding and that your interests and rights remain appropriately protected.

1. Basic” profiling for commercial or promotional purposes only for as long as you are a customer.

• Purpose / Description of processing: we process your personal data to create “basic” profiles about you using marketing research, statistical procedures and segmentation techniques for commercial or promotional purposes only for as long as you are a customer of Reale Blue and on the basis of the data we collect from you and during the relationship with you.

This profiling will be carried out without involving decision-making based solely on automated processing, on the basis of simple parameters, to assess certain general aspects about you, in particular to analyse and predict or deduce aspects relating to your preferences or needs in order to offer you products and services that we believe may be of interest to you on the basis of the preferences and needs deduced. In order to create these profiles, Reale Blue will take into account the following data to assess which products may be of interest to you based on models that allow us to evaluate your propensity to buy.

This profiling does not involve an exhaustive processing of your personal data (both in duration – i.e. we will not process personal data older than five (5) years – and in quantity or origin) nor do we process particularly intrusive personal data such as sensitive data, external data or data about your online behaviour and geolocation. Hence the term “basic”. In addition, we will not use this commercial profiling, under any circumstances, for any denial of service or other purposes that may have a significant impact on you.

• Data processed:

• Identification, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number.
• Information obtained from our commercial activity with you: requests for projects and rates including details, preferred languages and communication channels, previous relations with the entity and seniority, data contained in complaints and claims that you send us, voice recordings in the Contact Centre (CC), telephone calls or equivalent means with you and queries made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

• Data obtained from external sources:

• Basic information: usage and consumption data obtained via partner companies in relation to the services and/or products contracted. Health data will never be processed.

• Legitimate interest: the legitimate basis for this purpose is the legitimate interest in knowing your preferences and interests in order to offer you services and products that may be of interest to you instead of treating you as a stranger and making generic offers, improving the offer sent to you and your treatment as a customer. We have carried out a balancing test – available on request – to ensure that your legitimate interest is overriding and that your interests and rights remain appropriately protected.

1. Sending commercial communications of products and services similar to those previously contracted, by any means, only while you are a Reale Blue customer.

• Purpose / Description of processing: we process your personal data to send you commercial communications of our own products and services and similar to those previously contracted by any means (i.e. post, email, telephone including SMS, WhatsApp and push notifications) only while you are a customer of Reale Blue.
• Data processed: Reale Blue will send such communications to its own customers by using your identification and contact details. In addition, we will use information obtained as a result of profiling where you have not objected or consented to this, as applicable.
• Legitimate interest: the legitimate basis for this purpose is the legitimate interest in offering you products and services, where appropriate, based on your profile and promoting our activity (after carrying out a balancing test – available on request – to ensure that such legitimate interest is overriding and that your interests and rights remain appropriately protected), as well as the legal entitlement provided for by the regulations on information society services and electronic commerce with respect to commercial communications by electronic means.

1. 1. CONSENT-BASED PROCESSING (remember that you can withdraw your consent at any time)

You will be able to decide whether or not to give us your consent at any time by going to https://app.realeblue.es/ We will only use your data for the following purposes if you have given us your consent:

1. advanced” profiling for commercial or promotional purposes

• Purpose / Description of processing: if you give us your consent, we will develop “advanced” profiles about you using marketing research and statistical, analytical, artificial intelligence and segmentation techniques and procedures in order to carry out marketing and promotional activities that are non-generic and tailored to your preferences, interests and behaviour (i.e. tailored to you). You will be able to give your consent regardless of whether you are a customer or not.

This profiling will be done automatically (without involving decision making based solely on automated processing) and will allow us to assess personal aspects about you in a more comprehensive way in contrast to “basic” profiling, i.e. with more data and including external sources. In order to create these profiles, Reale Blue will take the following data into account in order to offer you personalised products, benefits and promotions.

In no event will this advanced profiling serve as a basis for the denial of any product or service or other purposes that may have a significant impact on you. If you have objected to basic profiling, this processing will not be carried out regardless of whether you have given your consent.

• Data processed:

• Data processed for basic profiling.
• Other data obtained from social media: social media profiles, comments and posts publicly on social media (e.g., “social media profiles”, “social media profiles”, “social media posts”, “social media posts”). Facebook, Twitter, Instagram, etc.), blogs, forums, comments and publications privately on Reale Blue’s social media profiles.

1. Sending of commercial actions for two years after the end of the pre-contractual and/or contractual relationship.

• Purpose / Description of processing: If you give us your consent, we may keep your data for two years after the validity of your request for services, project or pricing (pre-contractual relationship) and/or your contract (contractual relationship) has expired, in order to offer you products, bonuses and participate in promotional campaigns that may be of interest to you based on our knowledge of you. To do so, we will need to manage and evaluate the following data.
• Data processed obtained directly from you or from your relationship with us:

• Identifiable, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number and digital signature.
• Information obtained from our commercial activity with you: requests for projects and rates including details, preferred languages and communication channels, previous relations with the entity and seniority, data contained in complaints and claims that you send us, voice recordings in the Contact Centre (CC), telephone calls or equivalent means with you and queries made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

In addition, we will use the information obtained as a result of profiling for the above purposes where you have not objected or consented to this, as applicable.

1. Sending promotional and advertising information from Reale Group entities and third party companies, whether or not you are a customer.

• Purpose / Description of processing: if you give us your consent, we may send you by any means promotional and advertising information from entities of the Reale Group, investees and/or other third party companies with which Reale Blue has collaboration agreements belonging to the following sectors of activity: insurance, services related to health and wellbeing, financial, telecommunications, security, technology, energy, audiovisual, education, leisure, automotive and mass consumption that may be of interest to you.

You can consult the entities of the Reale Group, participated entities and/or other third party companies with which Reale Blue has collaboration agreements. You can find more information on our website in the “About us” section.

Data processed obtained directly from you or from your relationship with us:

• Identifiable, personal and contact details: name, surname, identity document, sex, nationality, date of birth, postal and e-mail address, mobile phone number and digital signature.
• Information obtained from our commercial activity with you: requests for projects and rates, including details, preferred languages and communication channels, previous relations with the entities and seniority, data contained in complaints and claims that you send us, voice recordings in the Contact Centre (CC), telephone calls or equivalent means with you and queries made through the different means offered.
• Record of your satisfaction/experience data: this includes both overall and specific satisfaction levels at the times when you were asked to provide feedback, comments submitted in satisfaction surveys, actions taken as a result of the feedback provided, and any complaints or claims raised.

In addition, we will use the information obtained as a result of profiling for the above purposes where you have not objected or consented to this, as applicable.

06 How long do we keep your personal data?

We will retain your personal data for as long as it is necessary for the purposes…

We will retain your personal data for as long as it is necessary for the purposes set out above and for as long as there is a legal basis for doing so. Specifically, it will retain the data necessary for the performance of your contract for as long as the contract is in force (i.e. for the duration of the contractual relationship or for as long as there are pending related transactions) or until it is determined whether or not the contract is concluded in the case of requests for services or projects. We will also retain your personal data for as long as it is necessary for us to comply with any legal obligations to which we are subject and for as long as those obligations apply.

Without prejudice to the foregoing, we inform you that, once your relationship with us has ended, your data will be blocked and will only be accessible to authorised personnel for the period of time necessary to protect against potential legal action, as well as at the disposal of the competent authorities during the applicable statute of limitations.

In the case of processing of personal data which is based on your consent, we will retain your personal data until you withdraw your consent; or, in the case of processing of personal data which is based on our legitimate interest, we will retain your personal data until you object to such processing (and for as long as that legitimate interest overrides your interests and rights). Thereafter, they will be kept blocked only at the disposal of the competent authorities during the statutory limitation periods and for the period of time necessary for protection against potential legal and contractual actions.

07 To whom do we disclose your personal data?

In compliance with our legal obligations, your personal data will be communicated to

Public authorities.

In compliance with our legal obligations, your personal data will be communicated to the competent administrative and judicial authorities, when required within the framework of their competences. We may also disclose your data to these same authorities for the defence of our rights and on the basis of our legitimate interest in the proper conduct of our business and rights (after carrying out a balancing test – available on request – to ensure that your interests and rights do not override our legitimate interest).

We will also communicate your data to the following entities, depending on the service contracted by the customer:

• Depencare S.L.
• Meeting Doctors S.L
• Animalia Asistencia S.L.
• Ever Health S.L.
• FRACTALIA CIBERALARMA SYSTEMS S.L.

If necessary, to other companies within the framework of preparatory actions and acts of review prior to commercial operations of any nature, such as mergers, spin-offs, global assignment of assets and liabilities, contribution or transfer of business or branch of business activity, or any corporate and/or business restructuring operation of a similar nature contemplated in commercial legislation, on the basis of our legitimate interest in providing continuity in the provision of our services.

• Trusted service providers who may access personal data in the performance of the services they may provide to Reale Blue under their control and to the extent strictly necessary for the provision of the services contracted with them (e.g. IT providers in charge of hosting and/or maintenance of the platform). However, in these cases, Reale Blue has taken all necessary legal measures.

08 Do we make international transfers of your personal data?

At Grupo Reale we process your data within the EEA, and in general, we contract with…

At Reale Blue we process your data within the European Economic Area and, in general, we contract service providers who are also located within the European Economic Area or in countries that have been declared adequate level of protection by the European Commission.

If we need to use service providers who carry out processing outside the European Economic Area or in countries that have not been declared adequate level of protection by the European Commission, we will ensure that we guarantee the security and legitimacy of the processing of your data and we will inform you in advance of this by indicating the recipient countries, the additional safeguards adopted and making these available to you through our data protection officer.

09 Changes to this privacy policy

Reale Blue reserves the right to modify this privacy policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Reale Blue will announce on this page the changes introduced reasonably in advance of their implementation.

WEB TERMS OF ENGAGEMENT
1. Identification of the Owner.
• Website owner: REALE BLUE SERVICE BY REALE GROUP, S.L.U
• Registered office: Calle Príncipe de Vergara nº 125, 28002, Madrid.
• Tax Identification Number: B-19750538.
• Public Registry: Commercial Registry of Madrid, Volume 0, Folio 0, Sheet No. M-825369, Entry 1.
• E-mail: [ayuda@realeblue-pre.101.es].

2. Purpose and scope.
REALE BLUE SERVICE (hereinafter, the “Owner”) hereby establishes the terms and conditions (hereinafter, the “Terms”) governing the contracting of the digital content and services (hereinafter, the “Services” or “Service”) offered on the website: www.realeblue.es (hereinafter, the “Website”). Access to, browsing and use of the Website by any individual confers the status of user (hereinafter, “User” or “Users”).
The Owner makes available to Users through the Website a digital platform through which they can access a selection of Services, part of which may be offered by duly authorised third party collaborators (hereinafter, the “Partners”), who act as effective providers of the Service in question.
These Terms, together with the Privacy Policy and the Legal Notice, and if applicable, the Special Conditions of Contract of the Partners (hereinafter, the “Special Conditions”), regulate the access, use and contracting of the Services available on the Website, as well as in the computer applications that the Owner makes available to Users for mobile devices and computers.
As indicated, in those cases in which the Services are totally or partially provided by third party collaborators or Partners of the Owner, said Services will be subject to the Special Conditions of each Partner, which will be made available to the User after the contracting process. The Special Conditions shall specifically regulate the particular aspects applicable to each of the Services to be provided by the Partners, including, where applicable, technical characteristics or additional requirements. These Special Conditions will be available after the contracting of each Service and must be expressly accepted by the User.
The ticking of the corresponding box during the contracting procedure, as well as the telematic monitoring of all the steps of the same, implies the express acceptance of the present Terms and, where applicable, of the applicable Special Conditions, having the same legal validity as a handwritten or digital signature. The User declares to be of legal age, to have read, understood and accepted the content of the contractual documents and to assume all the obligations derived from them.
The use of the Services of this Website or of the computer applications designed for mobile devices implies that the User knows, accepts and expressly adheres to the legal warnings and information – Legal Notice, Privacy Policy and Terms-. These documents are available and up to date on this website, https://realeblue-pre.101.es/terminos-legales/?id=0 –
These Terms are available in English and Spanish. The User shall select the preferred language during the contracting process. The Spanish version of the contract shall be considered the main version in the event of discrepancies in the interpretation of the clauses between different languages.

3. Amendment of Terms
The Owner may amend these Terms at any time in order to adapt them to new legislative, technical, operational or commercial developments.
Any modification will be published on the Owner’s Website with an express indication of the date of entry into force, and will be duly updated with the “Last updated” date of this document.
In the event that substantial changes are introduced that affect the rights or obligations of the User, the Owner shall expressly notify registered Users of such changes through the contact channels provided (e.g. email or notification on the platform), reasonably in advance of their entry into force. In such cases, if the User does not agree with the new Terms, he/she may terminate the contractual relationship without penalty before the effective date of their application.
The amended Terms shall apply exclusively to purchases made after their entry into force. For this reason, the User must review the Terms in force at the time of each new contract or purchase of Services.
Likewise, the User must access and accept the Special Conditions that, where applicable, are applicable to each specific Service, as they will form an integral part of the contract.

4. Services and their Renewal.
The Owner offers a range of Services oriented to various areas of welfare, personal assistance, technology, legal advice and pet care, which may be contracted through the Website in accordance with the provisions of these Terms and, where applicable, the applicable Special Conditions.
The Owner acts, within the framework of the Website, as a facilitator of access and a connection channel between Users and the Partners who provide certain Services, the latter being responsible for the effective execution of said Services. In these cases, and unless expressly stated otherwise in the Special Conditions of a specific Service, the Owner does not act as a contracting party in the legal relationship between the User and the Partner, nor does it participate in the execution of the Service or in the management of claims or incidents arising from the provision of the same.
On the contrary, in those cases where the Service is provided directly by the Owner, the latter shall assume the role of contracting party with respect to the User and shall be subject to the terms set out in these Terms and in any other legal documents that may apply and are notified to the User. In such cases, the Owner shall be responsible for the proper provision of the Service in accordance with the regulations in force.
Under no circumstances shall the Owner be responsible, in general terms, for the availability, quality, timeliness, suitability or results of the Services provided by the Partners, nor for any damages that may arise from the improper, defective or negligent use of the Service by the Partner or the User.
However, the Owner:
• You will exercise due diligence to ensure that the information published on the Website regarding the Services and Partners is accurate, up to date and verified.
• Implement mechanisms for prompt notification and action to enable Users or any interested party to report illegal or inappropriate content.
• It shall collaborate, where appropriate, with the competent authorities when requested to do so, providing information in accordance with the provisions of the regulations in force.
To the extent that the Website offers functionalities that allow Users to interact, publish or share content – or where the Owner facilitates, in a structured manner, contact and transaction between third parties – the Owner shall apply, to the extent applicable, the obligations under applicable European law, including those under Regulation (EU) 2022/2065 on a single market for digital services and amending Directive 2000/31/EC (hereinafter “DSA”). Such obligations may include measures related to algorithmic transparency, traceability of commercial users, the design of moderation systems and measures, and the establishment of a direct contact channel for authorities and users.
In any case, the Owner shall not be liable for the contents published or activities carried out by third parties when it has no effective knowledge of their unlawfulness or, in the event that it has such knowledge, it shall act promptly to remove them or block access to them.
The Partners have been selected by the Owner on the basis of collaboration agreements and undertake to comply with the required standards of quality, confidentiality and regulatory compliance.
The Services that may be contracted through the Website shall be:
1. Home care services for the elderly: these include the selection of the most suitable professional to meet the client’s needs, as well as contract management and ongoing monitoring of the service.
2. Personalised IT assistance: technical support and advice services focused on Older Users, through channels such as telephone, e-mail and, if necessary, face-to-face assistance at home.
3. Legal advice: legal advice line for general and specific advice, designed to provide solutions in various areas of law, both in Spanish and English.
4. Telemedicine services: remote and flexible access to medical and psychological consultations, as well as nutrition and wellness programmes tailored to Users’ needs.
5. Comprehensive assistance for companion animals: support for pet care and welfare issues, including online veterinary consultations, finding specialised services, and assistance with specific needs such as grooming and transport.
6. Personalised digital physiotherapy: plans designed using artificial intelligence for the prevention and treatment of musculoskeletal ailments, with a completely digital approach and adaptable to each User.
7. Vehicle maintenance services: including the booking and coordination of periodic car servicing, oil change, wiper blade check and replacement, air conditioning system maintenance, level inspection, and other basic services related to the safety and proper functioning of the vehicle. These services may be provided in specialised centres by prior arrangement.
Before formalising the contracting of any Service, the User must consult the specific information applicable to the same.
In cases where the Service is provided by a Partner, the corresponding Special Conditions will be made available to the User, which may include detailed information on the scope of the Service, duration, cancellation conditions, applicable contract modalities and other relevant aspects. These Special Conditions shall supplement and, in case of conflict, prevail over these Terms. Its express acceptance by the User shall be a prerequisite to proceed with the payment or initiate the contracting of the Service offered by the Partner.
When the Service is provided directly by the Owner, the contracting shall be governed by these Terms and by the specific information made available to the User prior to contracting, and no external Special Conditions shall apply. In such cases, acceptance of these Terms shall also be required to complete the contracting process.
The Owner reserves the right to modify, update or delete the Services and/or their description at any time, always respecting the rights acquired by the User and complying with the applicable consumer protection provisions. Changes that substantially affect Services already contracted shall be communicated to the User prior and reasonably in accordance with the provisions of the modification clause of the Terms.
In each contracting, the User must give his/her express consent to the Terms and, where applicable, to the applicable Special Conditions by means of the acceptance mechanism provided on the Website, in accordance with current legislation on electronic contracting in Spain.
When expressly indicated, certain Services offered through the Website may be subject to automatic or tacit renewal at the end of the initially contracted period, for successive periods of the same duration and with the same economic conditions, unless the User expressly states his/her wish not to renew. The existence of the tacit renewal will be communicated in a clear, accessible and prominent manner during the contracting process, and will be accompanied by instructions on how to deactivate the renewal at any time from the User’s private area or through the authorised channels.
The Owner shall send the User prior notice of renewal at least fourteen (14) calendar days prior to the effective renewal date, unless an applicable regulation or the nature of the Service requires a longer period. This notice shall include:
• The exact date of renewal;
• The amount applicable to the new renewal (including taxes);
• Instructions for cancelling the renewal if the User does not wish to continue.
If the User does not deactivate the renewal before the deadline indicated, it will be understood that he/she authorises its automatic extension, and the corresponding amount will be charged using the same payment method previously used, unless this has been modified. In case of substantial modification of the Service conditions for the new period (e.g. price, scope or limitations), the User will be informed in advance and may cancel the renewal without penalty, as provided for in the clause on modification of the Terms.
Tacit renewal shall not apply to Services which, due to their nature, are of a single provision, limited in time or not susceptible to automatic repetition, unless expressly indicated otherwise in their Special Conditions.

5. Access, registration and conditions for contracting the Services.
The realeblue.es website has been designed and developed in accordance with the accessibility guidelines established by the Web Accessibility Initiative (WAI) of the W3C, with the aim of guaranteeing universal access to information.
Currently, the site is partially compliant with level AA compliance criteria, and work is continuing to achieve accessibility in all aspects.
Guidelines applied | The following best practices, among others, have been followed during the development of the site:
• Inclusion of alternative text on images relevant to the content.
• Use of semantic labels to identify abbreviations, acronyms and hierarchical headings.
• Clear and consistent navigation structure, with simplified main and auxiliary menus.
• Application of appropriate contrasts between text and background to facilitate reading, including in most interactive states.
• Support for keyboard navigation, allowing access without the need for pointing devices.
• Responsive design and adaptable to different devices and screen sizes.
These actions reflect the Owner’s commitment to digital accessibility and we continue to work to improve the experience for all users, progressively removing any access barriers.

The User may communicate any barrier or difficulty of access detected by sending an e-mail to ayuda@realeblue-pre.101.es, indicating the content or functionality affected, with a view to adopting reasonable improvements.
5.1. Eligibility
In order to contract any of the Services offered by the Owner through the Website, it will be essential:
• Be a natural person of legal age (≥ 18 years) with full legal capacity to act, in accordance with Spanish law.
• Correctly complete the registration form, providing truthful, complete and updated information.
• Expressly accept these Terms, the Privacy Policy, and the Special Conditions corresponding to the chosen Service.
• Confirm such acceptance by means of double validation mechanisms (checkbox or active acceptance), which will have legal effects equivalent to an electronic signature.
Acceptance of the Special Conditions and Terms in the contracting process implies full understanding and informed consent of the contractual content by the User.
5.2. Website Registration
Registration on the Website is a prerequisite for accessing the contracted Services. On completing registration, the User will have access to a private area from which he/she can manage his/her information, consult the history of Services, access documentation, update his/her data and contract new Services. The User undertakes not to use false identities or impersonate third parties, and shall be responsible for the consequences that may arise from providing inaccurate, incomplete or false data. The Owner may suspend or terminate any account that contravenes these terms and conditions and, where appropriate, claim liability for any damages caused.
5.3. Recruitment and consents in the case of minors
• Children under 14 years of age: No direct registration of minors under this age is allowed. In the event that a Service is intended for minors under 14 years of age, consent for the processing of their data and contracting of the Service must be given by their legal representative (parent or guardian). This consent shall be expressly granted through the corresponding digital form, including the identification and acceptance by the responsible adult.
• Minors between 14 and 18 years of age: They may themselves consent to the use of their personal data, unless additional authorisation is required by law. The Owner reserves the right to request supporting documentation if there is reasonable doubt as to the age of the User.
In any case, the Services may only be contracted by adults over 18 years of age, even if the final recipient of the Service is a minor.
5.4. Password
When the User accesses the private area of the Website, he/she is responsible for maintaining the confidentiality and safekeeping of his/her account details and password, as well as for restricting access to his/her computer and devices. To the extent permitted by applicable law, the User agrees to assume responsibility and liability for all activities conducted under his or her account or using his or her password. The User shall take all necessary measures to ensure and safeguard the confidentiality of his/her password, and shall inform the Owner immediately if the User has reason to believe that his/her password has been disclosed to a third party, or if it has been used in an unauthorised manner or is likely to be used in an unauthorised manner. It is the User’s responsibility to check that the data provided is correct and complete, and is also obliged to inform the Owner or the Partner immediately when there is any variation in the information provided. The Owner shall not be liable for any loss due to stolen or hacked passwords. The Owner does not have access to the password of Website Users and, for security reasons, may only provide instructions on how to reset the password.
In any case, the Website has the necessary functionalities to allow any User to change his/her password whenever he/she considers it appropriate, for example, in the event of suspicion or confirmation that the confidentiality of the password has been breached.
5.5. User Termination
The User may request the cancellation of his/her account at any time, either from the private area of the Website or by expressly requesting it through the channels provided. Termination shall imply the deactivation of the account and the loss of access to the Services that are not in force, without prejudice to the provisions of the Special Conditions in relation to ongoing Services. The Owner may temporarily suspend or permanently terminate the User’s account if it detects a breach of the Terms, misuse of the Services or the Website, or if there are reasons of security, fraud or prolonged inactivity. In these cases, the User will be informed in advance, unless there are legal or urgent reasons that prevent this. The Owner will retain the User’s data for the time necessary to comply with its legal and contractual obligations, under the terms set out in the Privacy Policy.
5.6. Enhanced protection of minors
Where the Service is intended for or may be used by minors, the Controller will implement additional technical and organisational measures to protect their rights, including:
– Design adapted to the age of the User,
• Filtering of sensitive or inappropriate content,
• Limiting tracking and customisation by default,
• Exclusion of behavioural advertising,
• Parental monitoring channels.
6. Ownership of the Services and designation of users.
The person contracting the Service through the Website shall be considered the contractual owner of the Service (hereinafter, the “Contracting Party”), holding all the rights and obligations derived from the contract, including the powers of modification, cancellation, request for information or submission of claims related to the Service.
Notwithstanding the foregoing, the Contracting Party may designate a different User, such as a family member, partner or authorised third party, to effectively enjoy the contracted Service. This person shall be the recipient of the service that is the object of the contract, under the terms and conditions established in the corresponding Special Conditions or in any additional legal documents.
Such designation shall in no case imply the transfer of ownership of the Service or the release of the Contracting Party from its contractual obligations, including those related to payment, communication or regulatory compliance.
The Owner may require the identification and contact details of the designated user in order to ensure the correct provision of the Service, as well as to guarantee compliance with the required conditions of quality, confidentiality and security.
Where any Partner uses different terminology to refer to these figures (e.g. “end-user”, “service recipient” or “co-owner”), such terminology shall be explained, in order to avoid ambiguity and ensure contractual transparency between all parties.
Where permitted, the Contracting Party may request a change in the designated user. This request must be made through the authorised channels and will only be effective once it has been confirmed by the Owner.

7. Suspension of Service.
7.1. General cases of suspension
Access to the Website, to the User’s account or to one or more Services may be temporarily or permanently suspended, either by the Owner or by a duly authorised Partner, when there are justified objective causes, including, but not limited to:
• Serious technical incidents or urgent maintenance;
• Security reasons;
• Risks to the integrity of the digital environment;
• Policy or regulatory requirements;
• Force majeure;
• Serious breach of contract by the User.
Whenever possible, the User will be informed of the suspension reasonably in advance, except in cases of urgency or legal imperative. In all cases, it shall be ensured that the suspension is proportional, justified and with the least possible impact on the User.
7.2. Direct Contracting
In cases where the User contracts directly with the Owner, the Owner shall be solely responsible for adopting suspension, restriction or cancellation measures, as well as for informing the User of the cause of the measure adopted, its effects, estimated duration and available means of complaint. The Owner shall document the suspension decision and keep the justification for the legally required period of time. The User may, where appropriate, challenge the measure through the customer service channel provided for in section 15 of these Terms.
7.3. Indirect Contracting with the intervention of the Partners
Where the User accesses the Services through a Partner (as an authorised provider acting under integration), such Partner may directly apply suspension or restriction measures on the Service in the following cases:
• Technical deficiencies attributable to the User;
• Misuse or fraudulent use of the Service;
• Non-compliance with the Special Conditions or applicable regulations;
• Need for technical modification affecting operational continuity or safety.
In such cases, the Partner shall:
• Document and justify in detail the cause of the suspension;
• Inform the User concerned, unless prohibited by law;
• Notify the Owner of the measure adopted within a maximum period of 24 hours;
• Handle any complaint in accordance with the procedure set out in paragraph 15 of these Terms.
Suspension by the Partner shall not result in a substantial alteration of the Service or unreasonably affect the User’s experience. If this occurs, it will be considered a substantial modification and the User may terminate the contract without penalty.
7.4. Suspension for abusive conduct
Without prejudice to the foregoing, the Services may also be suspended or cancelled if, after prior formal warning, the User repeatedly engages in abusive conduct such as:
• Malicious use of contact channels;
• Issuance of manifestly unfounded notifications;
• Incitement to conduct that is unlawful, fraudulent or contrary to these Terms;
• Any behaviour that jeopardises the integrity of the Service or other Users.
Where there are reasonable indications of a legal or administrative infringement by the User or the Designated User, the Owner and/or the Partner concerned may communicate the facts and available evidence to any public, administrative, judicial or supervisory body exercising regulatory compliance powers (hereinafter, the “Competent Authorities”), within the applicable legal framework.
Likewise, the Partner shall be obliged to internally document the suspension or restriction applied, keep it for the contractually agreed period (minimum six years), and inform the Owner for its supervision.
The lack of immediate action by the Owner or the Partner in the event of a breach shall in no case imply a waiver of the exercise of the rights to which they are entitled. The Owner reserves the right to adopt, at any time, the necessary measures to preserve the digital environment, to ensure contractual compliance and to protect Users and third parties against misuse or risk situations.

8. Payment terms and prices.
8.1 Payment Conditions
Unless expressly stated otherwise in the Special Conditions of the corresponding Service, payment for the Services shall be managed and collected directly by the Owner, including the issuance of the corresponding invoice.
However, there may be specific Services which, due to their nature or operational integration, are invoiced directly by the Partner performing them, in which case this circumstance shall be clearly indicated prior to contracting. In such cases, the User will make the payment in favour of the Partner through the environment provided by the latter, and will be subject to the contracting and payment conditions established by said Partner, including the applicable conditions of the payment service provider used.
In these cases, the Owner does not intervene in the economic transaction or in the billing process, acting only as a facilitator of access between the User and the Partner. In such cases, the User shall be subject to the terms and conditions of contracting and payment established by the Partner, including the conditions of the payment service provider used by the Partner.
The User shall have prior access to full information on the entity issuing the invoice, the means of payment available and the applicable financial conditions.
8.2. Prices
The prices of the Services shall be fixed by the Owner and shall be indicated in a clear, accessible and itemised manner prior to contracting. This information shall include the base price, the applicable taxes (including VAT if applicable) and the final total price expressed in euros (€), in accordance with current Spanish legislation on pre-contractual information and consumer protection.
In the event that a manifest error is detected in the price shown to the User, the Owner or, where applicable, the Partner, may correct it before the final confirmation of the contract. The User will be duly informed and may choose between confirming the contract at the corrected price or withdrawing at no cost.

9. Services contracting process.
9.1. Recruitment procedure.
In accordance with the provisions of articles 23 and 27 of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI), contracts entered into electronically shall produce all the legal effects provided for in the law, provided that the User’s consent and compliance with the legal requirements of prior information are met.
The electronic support documenting the contract, and in general, the agreement reached by reason of the subscription of these Terms, the Special Conditions, the Legal Notice, Privacy Policy and any others, shall be admissible as valid documentary evidence in the event of a dispute between the parties.
For these purposes, the completion of all the steps of the purchase procedure, together with the payment of the price, shall be understood to constitute the manifestation of consent and the perfection of the contract, in the terms established by the applicable legislation.
The procurement procedure can be carried out in two ways:
• Direct contracting between the User and the Owner;
• Indirect contracting between the User and an authorised third party Partner, with the intervention of the Owner as technological facilitator.
The procurement procedure will be carried out in the following phases:
(i) Access to the Website
The User may freely consult the Services offered on the Website. In order to formalise a contract, the minimum data necessary to process the reservation or redirection will be requested.
The Owner’s Privacy Policy can be consulted at the following link: [https://realeblue-pre.101.es/terminos-legales/?id=1
(ii) Selection of the Service
The User may select the desired Service from the offer published on the Website. Each Service shall include a clear and complete description, including price, applicable taxes and specific terms and conditions of provision (including whether it is a direct or indirect contract with a Partner).
(iii) Confirmation and prior summary
Once the Service has been chosen, the User will access a summary screen where he/she will be able to review the key data of the contract: description of the Service, conditions, mode of use, type of provider, base amount, applicable taxes and total price.
(iv) Acceptance
Before executing the payment, the User must expressly accept the following documents by ticking the corresponding checkboxes:
• These Terms;
• Privacy Policy;
• And, where applicable, consent to the early commencement of the performance of the Service, as set out in paragraph 12 of these Terms.
This acceptance shall have full legal force.
(v) Authorisation of payment and perfection of the contract
The User will complete the payment through the enabled channel (Owner or Partner, as appropriate). The contract shall be deemed to have been concluded upon confirmation of payment.
The confirmation will be sent by e-mail, by the Owner or the Partner, depending on who formalises the contract.
(vi) Commencement of performance
The provision of the Service shall commence in accordance with the conditions described in the Service file and the Special Conditions accepted by the User.
(vii) Turnover
The issuing of the invoice shall be the responsibility of the Owner when the payment is made on its platform or the contract is formalised directly with it.
All invoices issued shall comply with current tax regulations and shall be designed for easy storage and consultation.
(viii) Confirmation
Once the purchase has been completed, a confirmation screen will be displayed. You will automatically receive an email confirming the successful purchase of the Service. This e-mail shall describe the contracting made, as well as its characteristics (price, duration of the subscription, if applicable) and complete details of the person processing the purchase, and this document shall serve as accreditation in the event of a claim under the terms established in section 9. If you do not receive such email, you should check your “junk mail” or “spam” folder and, if you do not find it there, you should contact the Partner or the Owner, as stipulated in the Terms and Conditions or in the Specific Conditions of the Service, as soon as possible.
(ix) Customer Service
The User may contact the Owner at any time to raise doubts, incidents or complaints related to the operation of the Website, through the channels indicated in section 15 of these Terms.
Where the Service has been contracted directly with a Partner, queries relating to the performance of the Service should be addressed directly to that Partner, in accordance with the information provided in the Terms, or, where applicable, in the Special Conditions.
(x) Retention of records and logs
The Owner shall securely retain electronic records relating to:
• Service contracting processes,
• Consents granted,
• Critical events (suspensions, withdrawals, refunds),
• Meaningful interactions between Users and Partners.
Such retention shall be maintained for a minimum of five (5) years or for the legally required period, and shall be used only for the purposes of legal compliance, contractual management, and cooperation with judicial or administrative authorities.
9.2. Recruitment modalities
The Services offered through the Website may be structured under two operational models: direct contracting with the Owner or indirect contracting with third party Partners integrated in the Website.
(a) Direct contracting with the Owner
In this model:
• The User contracts the Service directly with the Owner;
• The Owner is responsible for performing the Service, or for its proper performance if third parties under his control are involved;
• The Owner issues the invoice, manages the collection and maintains the contractual and after-sales relationship with the User.
(b) Indirect contracting with partners
In this model:
• The Service is materially executed by an external Partner.
• The contract is concluded between the User and the Partner, who is contractually liable to the User;
• The Partner manages the collection and channels the User’s after-sales service;
• The Partner is liable to the Owner for compliance with the quality standards, execution times and contractual obligations, without prejudice to the rights of the User vis-à-vis the Owner.
In both cases, the Special Conditions and the Service file:
• Clearly identify whether the Service is performed by a Partner;
• They shall indicate the Owner’s role as the billing and collecting entity;
• They shall ensure that the User is provided with sufficient, clear and comprehensible information before entering into the contract.
9.3. Delivery and execution of the Services.
The Owner shall ensure that the Services offered through the Website are executed within the terms and conditions previously informed to the User, as indicated, where appropriate, in the Special Conditions of the Service.
The start and execution deadlines may vary depending on:
• The nature of the service (one-off, digital, on-site, recurrent…),
• The technical or logistical conditions necessary for their provision,
• And the specific needs of the User, if contractually foreseen.
In the case of Services that require prior coordination with the User (e.g. home care, medical consultations, technical interventions), the start date will be clearly and reasonably communicated prior to contracting, or coordinated immediately afterwards, if it depends on availability.
Performance of the Service shall commence when all of the following conditions are met:
(i) The User has successfully completed the contracting process;
(ii) You have accepted the Terms, the Privacy Policy and the applicable Special Conditions;
(iii) The corresponding payment has been confirmed, according to the indicated channel;
A Service shall be considered to have been fully executed when the planned actions have been performed in their entirety and the User has received or accessed the content or utility that is the object of the contract.
In the case of continuous, periodic or phased Services, each unit of performance (session, cycle, month, etc.) shall be deemed to have been performed as it is completed, and may produce independent legal effects, in particular with regard to withdrawal, automatic renewals or pro-rata payments.
The Owner may, for control and traceability purposes, keep electronic records of the contracts or events related to the execution, without prejudice to the User’s right to request revisions, clarifications or exercise their rights in accordance with the regulations in force.

10. User Responsibility.
The User undertakes to use the Website and the contracted Services diligently, respectfully and in accordance with current legislation, morality, generally accepted customs or social norms and public order.
The User shall be responsible for:
• Any breach of the provisions of these Terms and/or the Special Conditions.
• Any damage or loss that may arise from misuse, negligence or non-compliance in the use of the Website and/or the Services, including, but not limited to, the terms of these Terms, applicable law and/or any instructions, guidelines or recommendations made by the Owner or the Partner.
• The accuracy and completeness of the information provided when accepting and executing the procurement process.
The Owner shall not be liable for any loss or damage arising from the User’s improper use of the Services, nor for activities contrary to these Terms, except where actual knowledge and omission to act diligently can be demonstrated.
The Owner guarantees that no restrictive measures, moderation decisions or algorithmic adjustments will be applied for discriminatory reasons, retaliation or legitimate complaints made by Users.
Any suspension, limitation or closure action shall be based exclusively on objective facts, technical assessments and applicable regulations, respecting the principle of proportionality.

11. Illegal content and mechanisms for the removal of Services or content.
The Owner undertakes to provide a safe, lawful and respectful digital environment for all Users of the Website. As the party responsible for the management of the platform, the Owner shall implement reasonable technical and organisational measures to:
• Prevent the publication and dissemination of illegal content;
• Detect possible misuse;
• Actively cooperate with the competent authorities.
Notwithstanding the foregoing, when Services or content are offered by third party Partners through the Website, the editorial responsibility and legality of such elements shall be the responsibility of such Partners, who act as the actual providers of the content or Service.
Each Partner will be responsible for:
• Verify the legality of the texts, images, promotions, prices and conditions that you publish;
• Comply with applicable regulations, including consumer, e-commerce, health, advertising, sector licensing, data protection and intellectual property legislation;
• Cooperate with the Owner to remedy any detected or reported non-compliance.
11.1. Notification system
Without prejudice to the general obligations of the Owner in terms of content control, any User may report the existence of content, offers or Services that he/she considers to be illegal, contrary to current legislation, the rights of third parties or these Terms. Notification may be made through the channels provided on the Website, as indicated in section 14, indicating:
• Identification of the content or Service concerned.
• Description of the reasons why it is considered unlawful or inappropriate.
• Optional contact details of the Reporting User for possible clarifications.
• A responsible declaration of veracity, where the system so requires.
The Owner will evaluate the notification within a reasonable period of time and, if appropriate, may transfer it to the corresponding Partner, who will be contractually obliged to collaborate in its analysis and, if necessary, proceed to its withdrawal, modification or suspension.
Likewise, in compliance with Article 22 of the DSA, the Owner shall give priority to notifications received through the contact point set out in paragraph 16 when they come from entities officially recognised as reliable alerters. These entities are specialised in the detection of illegal content and act with diligence, precision and objectivity. Your notifications will be processed as a matter of priority and without undue delay, in accordance with objective criteria and the applicable regulations.
In order to ensure the proper functioning of the notification system, the Owner may temporarily restrict access to this system to those Users or entities that:
• They repeatedly submit manifestly unfounded or abusive notifications;
• Use offensive or intimidating language in their communications;
• Use the tool for purposes other than those for which it was intended (e.g. unfair competition).
In such cases, the Owner shall issue a prior warning and inform the User of the reason for the restriction, giving the User concerned the possibility to lodge an objection or to request a review of the imposed blocking. In such cases, the Owner will assess each case on an individual, objective and proportionate basis, taking into account, among other factors, the frequency and proportion of unfounded notifications, the seriousness of the abuses detected and, where possible, the intention of the User.
11.2. Action taken on illegal content
Where it is determined that a published content or Service infringes applicable law or violates the rights of third parties, the Owner may:
• Require the Partner to modify, remove or suspend the content within a short and specified period of time.
• Publish an information notice on the withdrawal carried out, where appropriate.
• Temporarily or permanently suspend access to the profile or content concerned, depending on the severity or recurrence.
• Inform the Competent Authorities if there are reasonable indications of administrative or criminal offences.
In cases where content is removed, the Owner or the Partner, when they have the contact details of the User concerned, will communicate the decision taken, the reasons for it and the channels available for submitting allegations or requesting a review of the measure.
11.3. Cooperation with the authorities
The Owner and its Partners may keep, when necessary, a copy of the removed content, together with the associated technical data (metadata, author’s references, etc.), for a maximum period of six (6) months, for the purpose of complying with the requirements of the Competent Authorities.
In the event of a request from a Competent Authority, the Owner or the relevant Partner will make the data and information stored available to it, always in compliance with the regulations in force and guaranteeing the protection of the User’s personal data.
11.4. Complaints and appeals procedures
The User affected by a decision to restrict, remove content, block an account or suspend access may submit a complaint through the channels provided on the Website (contact form or email) identified in these Terms.
The procedure will be free of charge, confidential and resolved within thirty (30) calendar days of receipt of the complaint. The Owner shall ensure a reasoned, fair and non-discriminatory analysis, and shall inform the User of:
• The outcome of the procedure,
• The reasons justifying the decision,
• The remedies available (ADR, courts, competent authorities).
11.5. Transparency in the measures taken
The Owner shall publish on an annual basis a transparency report including aggregated information on:
• Number of content removed or blocked,
• Applications received by authorities,
• Automated actions applied,
• Complaints resolved.
This report will be accessible on the website. In the event that the Owner decides to suspend, limit or delete any content, product or User account, it shall promptly notify the affected User, provided that it has the User’s contact details, explaining:
• Reasons justifying the measure;
• The procedure followed to adopt it;
• The avenues for appealing the decision.

12. Right of withdrawal.
12.1. Exercising the right of withdrawal
In accordance with articles 102 to 108 of Royal Legislative Decree 1/2007, of 16 November (TRLGDCU), the User has the right to withdraw from the distance contract without having to justify their decision and without penalty, within a period of fourteen (14) calendar days from the date of formalisation of the contract with the Service provider.
The way in which the right of withdrawal is exercised depends on the contracting party:
• If the Service has been contracted directly with a Partner, the Partner shall be responsible for providing the appropriate means to enable the exercise of the right of withdrawal and for managing the consequences thereof. The User must contact the Partner directly through the means set out in the Specific Conditions of the Service.
• If the Service has been contracted directly with the Owner, the Owner will make available to the User a specific cancellation button in the private area of the Website. Alternatively, the User may exercise the right of withdrawal by means of an unequivocal statement sent by e-mail to [ayuda@realeblue-pre.101.es] or by post to [C/ Príncipe de Vergara, 125, 28002, Madrid].
The User may use, if he/she wishes, the model withdrawal form attached to these Terms, although its use is not obligatory. The withdrawal shall be considered valid if the communication is sent before the end of the period of 14 calendar days, i.e. before 23:59 hours on the last day.
12.2. Effects of Withdrawal
In the event that the withdrawal has been validly exercised within the prescribed period:
a) Direct contracting with the Owner
When the Service has been contracted directly with the Owner, the latter shall proceed to:
• Reimburse the User for all payments received, including standard delivery charges (if any),
• Using the same means of payment used by the User at the time of contracting, unless the User expressly accepts another means of payment,
• Within a maximum period of fourteen (14) calendar days from receipt of the valid notice of withdrawal.
b) Contracting managed by the Owner, but provided by a Partner
In those cases in which the User has contracted a Service provided by a Partner, but the payment has been made through the Owner’s centralised payment system:
• The Owner will directly manage the reimbursement to the User, from the amounts previously transferred to the Partner, in coordination with the latter.
• The Partner shall be contractually obliged to provide the Owner with the information necessary to calculate, validate and execute the reimbursement in accordance with the applicable legislation and the Special Conditions of the Service.
• The Owner shall not be liable for delays attributable to the Partner when the latter fails to comply with its obligation to cooperate.
13. Procedure for dealing with complaints about the Services.
The Owner undertakes to ensure an effective, free, transparent and accessible system for Users to submit claims, complaints or requests for information related to the operation of the Website.
(i) Complaints handling
The attention and resolution of claims related to the Services contracted through the Website will be managed exclusively by the Partner responsible for the Service, in accordance with the provisions of the applicable Special Conditions and in compliance with its legal and contractual obligations.
Each Partner is obliged to have its own, accessible, free and clear mechanism for the submission of complaints by Users, through which they must be able to:
• Identify the content or Service that is the subject of the complaint;
• Describe the cause or incidence detected;
• Provide contact details for the response;
• Issue a declaration of responsibility, where appropriate.
The Partner must confirm receipt of the complaint within 24 hours and provide a reasoned response within 30 calendar days of receipt. It shall keep an internal record of all complaints, which it shall retain for at least six (6) years, and shall report periodically to the Owner on its handling as provided for in the agreement between the parties.
(ii) Contact channels of the Owner
The Owner does not assume the management, resolution or direct response to complaints about the Services offered by the Partners. However, in order to facilitate the User’s experience, a single contact channel is provided through which complaints can be referred to the relevant Partner. The User may initiate contact through:
• E-mail: by sending a message to ayuda@realeblue-pre.101.es.
• Web form: via the “Can we help you?” button available at the top of the Website, which leads to a form accessible at any time.
Upon receipt of the message, the Owner will simply forward the complaint to the competent Partner, indicating to the User that the subsequent management will be carried out by said third party, without the intervention of the Owner in the processing or in the decision taken.
(iii) Resolution and remedies available
If the User is not satisfied with the response received from the Partner, he/she may contact:
• Turn to public consumer protection bodies, such as the Municipal Consumer Information Office (OMIC) or the Consumers and Users Organisation (OCU);
• Request, if desired, the submission of the dispute to the Consumer Arbitration Board, in accordance with current legislation;
• Obtain information on Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) mechanisms via the European Commission’s platform: https://ec.europa.eu/consumers/odr
The submission of a complaint through these channels does not imply, unless expressly agreed, the obligation of the Partner or the Owner to submit to arbitration or extrajudicial proceedings.
(iv) Commitment of the Owner
Notwithstanding the foregoing, the Owner expresses its commitment to the amicable resolution of conflicts that may arise, and will actively promote a transparent, accessible and agile management of complaints in order to ensure User satisfaction and respect for their rights as a consumer. The Owner shall maintain a free, electronic, internal system for Users to:
• Submit complaints about decisions taken in relation to content or services;
• Obtain a reasoned response within a maximum period of thirty (30) calendar days;
• To be aware of the options for appeals to extra-judicial bodies.
(v) Management of complaints about Services contracted and performed directly by the Owner.
When the Service has been contracted and executed directly by the Owner, the Owner shall be responsible for managing the entire User service procedure in accordance with the following conditions:
• The User may submit a complaint through the channels provided for in section (ii), indicating the Service contracted, the date, and the reason for the complaint;
• The Owner shall acknowledge receipt of the complaint within 48 working hours;
• The decision shall be issued within a maximum of 15 calendar days, unless justified circumstances require a reasonable extension;
• The User will be informed of the decision taken, the reasons for it and the possibilities for further appeal, whether internal (second review) or external (consumer, ODR, courts).
Where appropriate, the Owner may offer proportional compensation (partial reimbursement, new service, extension of validity), always in accordance with objective, reasonable and non-discriminatory criteria.

14. Corrections.
Users shall have the right to correct any errors they have made when entering their data during the contracting or registration process. To do so, they shall communicate with the Owner through the following channels:
• E-mail: ayuda@realeblue-pre.101.es
• Correction request form: available at www.realeblue.es
The request for correction shall include a clear description of the error and, where appropriate, the correct information to replace the information previously provided. Upon receipt of the request, the Owner will review the information and proceed to make the necessary corrections in the shortest possible time, informing the User once the modification has been completed.
The company also reserves the right to request additional documentation to verify the corrected data, if necessary, and to ensure the completeness and accuracy of the registered information.
15. Customer service and contact points.
For any query, complaint or suggestion, we make available to Users of the Website our User Service, available through the following contact channels:
• E-mail: ayuda@realeblue-pre.101.es
• Address of the establishment: Avenida Príncipe de Vergara, 125, 28002, Madrid.
• Website: on our website, a button entitled “Can we help you?” will be included at the top of the page, which will lead to a contact form accessible at any time during navigation.
The Owner shall use its best efforts to respond to complaints or queries received as quickly as possible.
In addition, the Owner has designated a single point of contact at the following e-mail address: [protecciondedatos@realeblue-pre.101.es] for Member State authorities, the European Commission and the European Digital Services Council to contact the Owner for the purposes of the DSA.
For Member State authorities wishing to notify or process an order for the Owner to act against any illegal or unlawful content, they should contact the specific channels provided to them. In this regard, the authorities should ensure compliance with the requirements of Article 9(2) of the DSA.
For Member State authorities wishing to submit a request for information, please contact the following address: [protecciondedatos@realebue.es]. These communications must in any case comply with the requirements set out in Article 10(2) of the DSA.
The User shall ensure that all requests are made in English or Spanish.
16. Relationship with partners and traceability.
The Owner makes available to Users, through the Website, an offer of Services provided by the Partners, who are solely responsible for the execution of these Services, as well as for the Special Conditions applicable to them.
Before allowing a Partner to offer its Services through the Website, the Owner may collect sufficient identifying and professional information that accredits its legitimacy to operate, as well as to verify that the proposed Services comply with the regulatory requirements in its field of activity. Such information shall include, as a minimum, the basic identification, contact and registration details of the Partner, its professional or commercial activity, and a commitment to keep such information up to date.
The Owner shall provide Users with mechanisms to consult the identity and applicable conditions of the Partners prior to contracting, as well as channels for communicating any incident related to the provision of said Services.
The relationship between the User and the Partner shall be governed by the provisions of the Special Conditions of each Service, without prejudice to the rights recognised to the User by the consumer protection and e-commerce regulations in force.
The Owner shall diligently keep the data and information necessary to accredit compliance with these obligations and to guarantee the traceability of the services contracted through the Website.

17. Links.
The Owner does not have the power or the human or technical means to evaluate, control or approve the information, content, products or Services that may be provided by other platforms to which the Website links.

Consequently, the Owner shall not assume any responsibility for any aspect related to these platforms, and in particular, but not limited to, their operation, accessibility, data processing, information, files, quality and reliability of their products and services, own links and/or any other content or service available on them. Likewise, the Owner shall not be liable for any damages or losses that may arise for the User or third parties as a result of the unlawfulness, quality, outdatedness, unavailability, error, uselessness or any other circumstance attributable to such linked platforms.
If the User becomes aware that any activity carried out through one of these platforms is unlawful, contrary to morality or public order, he/she must immediately notify the Owner by e-mail: ayuda@realeblue-pre.101.es, so that the appropriate measures can be taken, including the removal of the corresponding link.
The existence of links from the WEBSITE to third party platforms, or from third party platforms to the WEBSITE, does not imply in any case the formalisation of agreements, collaboration relations, association, supervision, recommendation or promotion by the Owner with respect to the managers, owners or contents of said platforms. The inclusion of these links is for information purposes only and does not imply any legal, commercial or other relationship between the Owner and the owners of the linked platforms.
18. Miscellaneous.
The headings of the various sections are for information purposes only and do not affect, qualify or encourage the interpretation of these Terms.
Any matter not expressly provided for in these Terms shall be understood to be reserved to the Owner, without prejudice to the application of the provisions of the regulations in force.
All clauses or terms of these Terms must be interpreted independently, and the rest of the clauses shall not be affected in the event that one of them has been declared null and void by a court judgement or final arbitration decision. The clause or clauses concerned shall be replaced by one or more other clauses that preserve the intended effects of this document.
If any of the Terms are rejected or declared ineffective by a competent court or regulator, such ineffectiveness shall not affect the remaining provisions, which shall continue to apply.

19. Applicable law and dispute resolution.
These Terms, as well as any relationship between the User and the Owner arising hereunder, shall be governed by and construed in accordance with the laws of Spain.
In the event of any dispute or controversy relating to the interpretation, validity, performance or termination of the Terms, both parties agree to attempt to resolve it amicably. In the event that it is not possible to reach an agreement, the parties may submit to the Courts and Tribunals of the city of Madrid (Spain), expressly and voluntarily waiving any other jurisdiction, unless otherwise provided by law.
Users are also informed of the possibility of resorting to alternative dispute resolution systems, such as mediation or arbitration, provided that both parties give their express consent.
The User may also, if he/she so wishes, turn to an alternative dispute resolution (ADR) entity notified to the European Commission, in accordance with the provisions of the law transposing into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters.

Last updated: 3 July 2025.

REALE BLUE SERVICE BY REALE GROUP, S.L.U] All rights reserved.

ANNEX I:
Form for exercising the right of withdrawal.

(Complete and return this form only if you wish to withdraw from the contract)
For the attention of the Owner, with registered office at calle Príncipe de Vergara nº 125, 28002 Madrid and whose C.I.F. is B19750538, [to be completed].
I/We hereby inform you* that I/We hereby terminate my/our* contract for the provision of the following services*.
_____________________________________________
Ordered on*/received on*
_____________________________________________
Consumer(s) name(s)
_____________________________________________
Consumer(s) address:
_____________________________________________
Consumer(s) signature(s) (only if this form is submitted on paper)
_____________________________________________
Date:
_____________________________________________
* Delete as appropriate.

The website realeblue.es website has been designed and developed in accordance with the accessibility guidelines established by the Web Accessibility Initiative (WAI) of the W3C, with the aim of guaranteeing universal access to information.

Currently, the site is partially compliant with level AA compliance criteria, and work is continuing to achieve accessibility in all aspects.

Guidelines applied | The following best practices, among others, have been followed during the development of the site:

• Inclusion of alternative text on images relevant to the content.
• Use of semantic labels to identify abbreviations, acronyms and hierarchical headings.
• Clear and consistent navigation structure, with simplified main and auxiliary menus.
• Application of appropriate contrasts between text and background to facilitate reading, including in most interactive states.
• Support for keyboard navigation, allowing access without the need for pointing devices.

Responsive design and adaptable to different devices and screen sizes.

These actions reflect Reale Blue Service’s commitment to digital accessibility and we continue to work to improve the experience of all users, progressively eliminating any access barriers.